The Problem

Customers expect answers on WhatsApp — but manual replies don't scale, messages get missed, and follow-ups fall through.

Use Cases

  • WhatsApp sales bot with product catalog and quotes
  • Order & booking automation with status updates
  • FAQ auto-reply and human handoff
  • Appointment booking & reminders
  • Payment link collection and invoice follow-up
  • Broadcast/announcement workflows

What We Build

  • Custom WhatsApp bot (sales, support, booking, or ERP-connected)
  • WhatsApp Business API or provider integration
  • Admin dashboard for messages, leads and analytics
  • Human handoff when the bot can't help
  • Multi-language replies (English, Hindi, Arabic)

Integrations

  • WhatsApp Business API / provider platforms
  • Existing CRM, ERP or spreadsheets
  • Payment links (UPI / gateway)
  • Google Sheets / business tools

Our Process

Free automation audit → workflow & fixed proposal → build in sprints with milestone payments → launch with training & source-code handover → optional managed support.

Related Proof

See a Freshtiq internal sales-bot build that demonstrates qualification, approved pricing, CRM logging and human handoff: View internal build →

Setup, ownership, recurring costs and limitations

Setup requirements

We first confirm the business number/account setup, approved use case, message direction, languages, lead fields, human handoff rule and any CRM/calendar/API access needed.

Provider ownership

Production WhatsApp messaging should use official or supported business tools/providers. The written scope states which account/provider is customer-owned and who is responsible for provider approval.

Recurring costs

Meta/provider messaging fees, AI usage, hosting/VPS, phone-number/provider plans and optional managed support can be recurring third-party or support costs. They are separate unless explicitly included.

Integrations

CRM, ERP, Google Sheets, calendars, payment links, webhooks and APIs can be integrated when access and technical compatibility are verified during discovery.

Consent & templates

Customer-initiated and opted-in journeys are preferred. Business-initiated messaging may require approved templates and must follow applicable WhatsApp/provider rules.

Limitations

Automation cannot guarantee sales, provider approval, message delivery, a third-party API's uptime or a customer's response. Pricing, contracts and sensitive decisions can remain human-approved.

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Common Questions

We build on the official WhatsApp Business API or certified provider platforms depending on your volume and region.

Yes — bots can reply in English, Hindi and Arabic, and detect the customer's language.

WhatsApp Automation packages are ₹15,000 (Standard), ₹28,000 (Professional) and ₹45,000 (Premium). Optional managed support is published separately at ₹3,000 / ₹5,000 / ₹10,000 per month. Final scope is fixed in writing.

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