WhatsApp Business API Automation for Sales & Support
Sales bots, order management, bookings and support flows on the official WhatsApp Business API — for India, Saudi Arabia & UAE.
WhatsApp automation by business workflow
For clinics: appointment enquiries, confirmation, reminders and staff handoff. For real estate: property enquiries, requirement capture and agent assignment. For online shops: order questions and support, subject to approved WhatsApp Business messaging rules.
Clinic workflow → Real estate workflow → Get a free lead qualification plan →
The Problem
Customers expect answers on WhatsApp — but manual replies don't scale, messages get missed, and follow-ups fall through.
Use Cases
- WhatsApp sales bot with product catalog and quotes
- Order & booking automation with status updates
- FAQ auto-reply and human handoff
- Appointment booking & reminders
- Payment link collection and invoice follow-up
- Broadcast/announcement workflows
What We Build
- Custom WhatsApp bot (sales, support, booking, or ERP-connected)
- WhatsApp Business API or provider integration
- Admin dashboard for messages, leads and analytics
- Human handoff when the bot can't help
- Multi-language replies (English, Hindi, Arabic)
Integrations
- WhatsApp Business API / provider platforms
- Existing CRM, ERP or spreadsheets
- Payment links (UPI / gateway)
- Google Sheets / business tools
Our Process
Free automation audit → workflow & fixed proposal → build in sprints with milestone payments → launch with training & source-code handover → optional managed support.
Related Proof
See a Freshtiq internal sales-bot build that demonstrates qualification, approved pricing, CRM logging and human handoff: View internal build →
Setup, ownership, recurring costs and limitations
Setup requirements
We first confirm the business number/account setup, approved use case, message direction, languages, lead fields, human handoff rule and any CRM/calendar/API access needed.
Provider ownership
Production WhatsApp messaging should use official or supported business tools/providers. The written scope states which account/provider is customer-owned and who is responsible for provider approval.
Recurring costs
Meta/provider messaging fees, AI usage, hosting/VPS, phone-number/provider plans and optional managed support can be recurring third-party or support costs. They are separate unless explicitly included.
Integrations
CRM, ERP, Google Sheets, calendars, payment links, webhooks and APIs can be integrated when access and technical compatibility are verified during discovery.
Consent & templates
Customer-initiated and opted-in journeys are preferred. Business-initiated messaging may require approved templates and must follow applicable WhatsApp/provider rules.
Limitations
Automation cannot guarantee sales, provider approval, message delivery, a third-party API's uptime or a customer's response. Pricing, contracts and sensitive decisions can remain human-approved.
Common Questions
We build on the official WhatsApp Business API or certified provider platforms depending on your volume and region.
Yes — bots can reply in English, Hindi and Arabic, and detect the customer's language.
For India, WhatsApp Automation is ₹15,000 (Basic), ₹28,000 (Professional) or ₹45,000 (Elite); approved package checkout totals include applicable GST. Compare exact inclusions and pay securely at Freshtiq Service Store. Optional managed support and third-party WhatsApp/Meta or AI usage charges are shown separately before purchase. Custom projects and overseas enquiries receive a written quotation before payment.
Ready to Automate This?
Get a free automation audit — we'll map your workflow and send a fixed proposal.
🚀 Get Free Automation Audit 💬 WhatsApp UsWhatsApp automation guides by market
India guide · Saudi Arabia guide · UAE guide · International delivery
WhatsApp CRM for distributors
WhatsApp enquiries from dealers need stock-aware quoting and human handoff. See our distributor WhatsApp CRM workflow guide.
WhatsApp Business API rollout: decisions before launch
Use these checkpoints to decide what belongs in the initial project scope. Final fees, third-party subscriptions, delivery steps and approval roles belong in the written proposal.
- Number and provider ownership: Confirm who owns the WhatsApp Business Account, sender number and provider relationship. Integration must be approved through official supported channels.
- Lead qualification and handoff: Decide which enquiries the bot can handle, which details are saved in CRM and when a named employee must take over.
- Template and messaging charges: Business-initiated messaging, template approval, opt-in requirements and provider charges should be explained separately from development fees.
- Failure recovery: Test missed webhooks, duplicate messages, unknown pricing and customer opt-outs before enabling live customer follow-ups.
See the India distributor workflow example for quotation and stock-approval logic. You can also review starting prices and package scope.
WhatsApp automation for international businesses
- Business API enquiry routing, consent-aware messaging, multilingual replies and staff handoff.
- Confirm which WhatsApp provider, message templates and CRM integrations are supported before launch.
- Explore international AI automation delivery, Saudi Arabia, UAE and India service guidance before requesting a quote.