What data we collect, why we use it and what you can control

1. Who operates this website

Freshtiq Automation is the business-automation brand of FRESHTIQ INNOVATIONS (OPC) PRIVATE LIMITED. Contact: hello@freshtiqautomation.com.

2. Enquiry and lead forms

If you request an audit, quote or consultation, we may collect your name, email, WhatsApp/phone number, country, service interest, message, campaign/source information and the consent choices you make. We use this information to respond to the request, route it to the appropriate owner and track the next follow-up action.

WhatsApp marketing consent is optional and separate from a one-to-one reply about a request you submitted. We do not use a public business listing as consent for automated cold messaging.

3. Website chatbot

The website assistant stores a session identifier, recent conversation context and any lead details you voluntarily provide so it can answer consistently and avoid making you repeat information. The current public chatbot uses Freshtiq's server-side approved business knowledge and rules. Do not send passwords, OTPs, payment-card details or other secrets through chat.

4. Analytics and cookies

Essential site functions can operate without optional analytics. Freshtiq uses Google consent mode. The Google tag can load with analytics and advertising storage denied so it can send privacy-preserving measurement signals without setting optional analytics cookies. Analytics storage is enabled only after you choose “Allow analytics”. If you choose “Essential only”, optional analytics and advertising storage remain denied for that browser preference.

OpenAI ad conversion measurement

OpenAI ad measurement uses a separate optional choice. Choosing Analytics only does not allow OpenAI measurement. With your permission, the OpenAI Pixel links successful enquiries to our ChatGPT ads. A lead event is sent only after our CRM accepts the request; contact-button clicks and failed requests are not lead conversions.

The Pixel can use the ad click reference (oppref) and first-party cookies (__oppref, requested lifetime 30 days; __obref, requested lifetime 365 days). When automatic advanced matching is enabled, supported contact information is normalized and securely hashed in your browser; raw contact information is not sent through that matching feature. You can withdraw permission through Privacy choice or this button. Declined events are not replayed later.

5. Communication providers

If you choose WhatsApp, email or another agreed project channel, the data sent through that channel is also handled by that provider under its own terms. Project proposals identify important provider dependencies when they materially affect delivery or recurring cost.

6. Hosting and storage

The public marketing website is delivered as a static HTTPS site. Lead/chat processing is handled by a separate Freshtiq backend. Records may include enquiry details, follow-up status and consent/source fields. Owner/admin access is restricted to authenticated portal routes.

7. Retention

Enquiry, lead and project records are kept only as long as reasonably needed to respond, manage the business relationship, maintain agreed project records, prevent abuse and meet applicable legal/accounting obligations. Where a fixed project retention period is required, it is written into the project scope.

8. Your choices and deletion requests

You can ask Freshtiq to correct or delete enquiry/contact data that we control, subject to legal or contractual retention requirements. Email hello@freshtiqautomation.com with enough information to locate your record. You can also reply STOP to opt out of WhatsApp marketing where applicable.

9. Payments and sensitive data

Public enquiry forms and chatbot conversations should never contain passwords, OTPs, full card numbers, CVV or bank credentials. Approved fixed-price payments use Razorpay hosted checkout. We retain limited transaction references, order details and tax-related billing information for service delivery, reconciliation, refunds and legally required financial records; the payment provider handles card details.

9A. GST billing details and payment records

After verified capture, customers may securely submit the billing name, address, country, state/PIN, email and optional Indian business GSTIN. This is used for billing and tax compliance, and access is restricted to authorised staff. The receipt is not a statutory tax invoice. A tax invoice is prepared only after required verification. We retain the minimum legally required transaction records.

10. International projects

For international projects, data location, providers, customer responsibilities and special retention requirements can be documented in the written scope. See the International Buying Guide and Security Overview.

Last updated: 5 October 2026.