Company identity, GST, payment receipts and customer rights
Freshtiq Automation is a business-automation brand operated by FRESHTIQ INNOVATIONS (OPC) PRIVATE LIMITED, an Indian company. This page provides public identity, billing and customer-support information. It is not a substitute for applicable law or individual project terms.
Customers can independently check the latest GST registration status and amendments through the official GST portal > Search Taxpayer. The certificate alone does not prove that registration remains active today. We do not publish the certificate's director photograph or personal identity annexure.
Approved fixed-price packages show their INR total, applicable tax component, work scope, exclusions, and timeline before the customer opens secure Razorpay checkout. The customer must approve the written terms. Custom work begins as a free quotation request; no custom-project payment is collected before a final quote is agreed. Prepaid 30-day packages do not auto-renew. For international projects, a customer can request a no-obligation written quote. Freshtiq will disclose the final INR payable amount, exclusions, accepted international-card method and applicable tax treatment before the customer authorises payment. Local SAR/AED estimates are indicative, not direct foreign-currency charges. No customer is asked to resolve our tax classification.
For standard IT automation and software services supplied to India, GST is generally 18%. Approved fixed INR packages show a FINAL GST-inclusive total and the included tax breakup before Razorpay checkout; GST is not added again. Other rates are only starting estimates and the written quotation specifies taxable base, applicable CGST/SGST or IGST and total. Third-party WhatsApp/AI/API and hosting charges require agreement before payment.
For international customers, starting market prices are estimates, not final invoices. Indian export zero-rating requires statutory export-of-service conditions and the applicable LUT or tax-paid export route. A foreign WhatsApp number or foreign card alone does not prove a GST-free export. Destination VAT/sales tax and foreign exchange/payment fees are reviewed separately. Written scope and approved currency/tax treatment are required before payment.
GST invoice process: After a captured Razorpay payment is verified, the private payment receipt page collects buyer billing name, address, state/country and GSTIN if applicable. The owner tax-review queue then checks supplier status, SAC, place of supply, invoice number and any e-invoicing requirements before a lawful invoice is issued. Receipt, estimate PDF and private billing-review draft are not GST tax invoices. View services and transparent GST prices.
After the gateway confirms captured payment, customers receive a private receipt and tracking reference. This payment acknowledgement is not itself a statutory GST tax invoice. The invoice requires verified customer billing information, correct service SAC, place of supply, CGST/SGST or IGST where applicable, sequential invoice numbering, and any applicable e-invoicing or export requirements. Where required by GST law, advance receipt-voucher obligations must also be assessed. Customers may submit billing details from the private order receipt; invoices are issued only after compliance review, without a second payment.
See our Refund Policy and Delivery & Handover for how requests, refunds, milestones and delivery prerequisites are handled. Commencing work does not remove legally protected customer remedies. Additional third-party charges cannot be added without prior approval.
Customer billing and contact records are used for service fulfilment, reconciliation and lawful tax documentation. Our Privacy Policy explains personal-data processing and requests. For an order complaint, refund dispute, data request or billing concern, write to hello@freshtiqautomation.com with your order reference. We aim to acknowledge complaints promptly, and resolve them within applicable legal timelines. A named Grievance Officer will be published after formal designation; this page does not invent a person's name.
Information reviewed: 15 October 2026. Current GST portal status, MCA register, SAC mapping, annual aggregate turnover/e-invoicing obligations and any export LUT require independent confirmation before full legal-compliance certification.