Know what happens before, during and after a build
A practical delivery framework for custom bots, websites, apps, CRM/ERP and automation systems.
Discovery
Business problem, users, current workflow, integrations and constraints are documented.
Written scope
Modules, exclusions, dependencies, timeline, acceptance criteria and commercial terms are written before paid build work.
Build & review
Approved scope is implemented and tested. Demo/review evidence is shared at agreed milestones.
Acceptance
Requested corrections are checked against the written acceptance criteria rather than an open-ended feature list.
Launch & handover
Deployment, source handover, admin access, documentation and support window are completed as stated in the proposal.
Sample handover pack
Scope record
Approved feature list, exclusions, integrations, users/roles and acceptance criteria.
Source & deployment
Source repository or source archive for the custom work we build, deployment notes and environment-variable checklist without exposing live secrets.
Admin / operator guide
How to use the system, review leads/data, perform common admin actions and contact support.
Data & ownership
Customer-owned data/export path, third-party licences and provider accounts are identified.
Acceptance checklist
Agreed test cases with pass/fail evidence for the features included in scope.
Support statement
The proposal states the exact post-launch defect-support window, support channel and what counts as a paid change request.
Important: This is a delivery framework, not a substitute for your project proposal. Exact support days, response targets, hosting responsibility and commercial terms are locked in the signed/written project scope.
Want a sample scope for your project?
Describe the workflow and we will map the smallest useful first version.
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