Last updated: 15-Oct-2026
At FRESHTIQ INNOVATIONS (OPC) PRIVATE LIMITED (Brand: Freshtiq Automation), we are committed to delivering high-quality digital solutions. This Refund Policy governs all services offered by us including custom software, websites, bots, ERP systems, CRM systems, apps, and related development work.
This policy covers fixed-price digital services, custom projects and prepaid 30-day service packages. The customer sees the included scope, final price, expected timeline after prerequisites, and third-party exclusions before purchase. Nothing here removes a right or remedy provided by applicable consumer law.
If you cancel before substantive work or the purchased service period begins, contact us with the order reference. We will assess return of the amount paid, subject only to disclosed, verifiable and customer-approved non-recoverable third-party expenses, where legally permissible.
Starting work does not automatically cancel all refund rights. If you cancel voluntarily, we assess documented work actually delivered, agreed milestones, and advance-approved supplier charges. For services that are deficient, not provided as described, materially delayed or billed in error, we will consider legally applicable refunds, correction, re-performance or other consumer remedies.
Send the order/tracking reference, payment date and reason by email. We assess each request individually and respond with the decision or next steps. If approved, we normally initiate the refund to the original payment method within 7-10 business days, subject to bank and payment-processor processing time. No extra fee is payable simply to make a refund request.
Ads budgets, hosting, messaging, AI tokens, licences and other external costs are excluded unless expressly included in the purchase. Any additional charge requires your prior written approval. Non-recoverable supplier costs must have been disclosed and accepted before purchase, without overriding statutory remedies.
Our currently offered prepaid services cover one 30-day service period without automatic renewal. Continuing for another period requires a fresh authorised order. Cancellations, non-delivery or service defects within a prepaid period are reviewed in line with work actually supplied, agreed terms and legal rights.
We first seek an amicable resolution. Customers may also pursue applicable consumer grievance channels, tribunals and courts. This policy does not remove mandatory legal remedies.
To request an eligible refund under this policy, please contact us in writing as soon as possible and include the project reference, payment date, and reason for the request:
Please include your project details, payment date, and reason for the refund request. We will process valid refunds within 7-10 business days to the original payment method.
If you have any questions about this Refund Policy, please reach out to us at hello@freshtiqautomation.com or call +91 83818 48389.