Last updated: 27-Nov-2025
At FRESHTIQ INNOVATIONS (OPC) PRIVATE LIMITED (Brand: Freshtiq Automation), we are committed to delivering high-quality digital solutions. This Refund Policy governs all services offered by us including custom software, websites, bots, ERP systems, CRM systems, apps, and related development work.
Due to the custom nature of our services, each project is unique and requires significant time, effort, and resources from the moment work begins. Please read this policy carefully before making a payment.
Once development work has started on your project — including requirement analysis, design, coding, or any customisation — no refund will be issued.
This applies to all services including but not limited to:
If you cancel your project before any work commences (before requirement analysis, design, coding or any customisation begins), the full amount paid is refunded within 7 business days.
After work commences, payments are non-refundable as described in Section 2, because we invest development time and resources immediately after the start of the project. Delivery timelines are agreed in writing per project and milestone.
Conditions:
Advance payments or deposits are non-refundable once work has commenced. If a project is cancelled by the client after work has started, no portion of the payment will be refunded. Any work completed up to the point of cancellation remains the property of FRESHTIQ INNOVATIONS (OPC) PRIVATE LIMITED.
If the client requests changes to the project scope after work has begun, additional charges may apply. Refund policy remains in effect for the original scope only.
Payments for cloud hosting, VPS management, and subscription-based services are non-refundable once the service period has started. You may cancel a subscription at any time, but no prorated refund will be given for the remaining period.
In the event of a dispute, we will make every effort to resolve it amicably. If a resolution cannot be reached, the dispute will be subject to the jurisdiction of courts in Azamgarh, Uttar Pradesh.
To request a refund under the 7-day delivery guarantee, please contact us within 24 hours after the 7-day deadline expires:
Please include your project details, payment date, and reason for the refund request. We will process valid refunds within 7-10 business days to the original payment method.
If you have any questions about this Refund Policy, please reach out to us at hello@freshtiqautomation.com or call tel:+918381848389.