Dual-bot ERP for a Saudi radiator factory. Customer queries: 4 hours → 30 seconds.
El Salama is a radiator manufacturing and distribution company in Saudi Arabia. Customer queries about order status, inventory, and delivery took 4+ hours. Factory order tracking was done manually on paper. Staff wasted hours answering the same questions. Customers were frustrated. The factory was losing business to competitors with digital systems.
A dual-bot system: one Telegram bot for customers (order tracking, complaints, inventory lookup) and one internal bot for the factory team (order management, dispatch, inventory alerts). Both connected to the same database.
Order status, inventory lookup, complaint submission, delivery tracking. In Arabic + English.
Internal order management, inventory alerts, dispatch tracking, staff notifications.
Both bots read/write to the same SQLite DB. Instant sync between customer and factory.
Ollama-powered AI for complex queries. Handles Hindi, English, Arabic.
Telegram-based admin panel. View orders, manage inventory, approve dispatches.
New order → factory notified. Dispatch ready → customer notified.
Get a custom ERP bot system. 10-day delivery. Starting ₹15,000 setup.
Freshtiq