International AI automation project checklist
Timezone, communication, invoice currency, payment route, hosting, source handover and support — explained before you commit.
Working hours & meetings
Published business support window: Mon–Sat, 10:00 AM–7:00 PM IST. That is 7:30 AM–4:30 PM in Saudi Arabia and 8:30 AM–5:30 PM in UAE. Project meetings are scheduled in advance with the buyer's timezone written in the invite.
Communication
Email is available for formal scope and records. WhatsApp can be used for opted-in project communication. Important scope changes are not treated as approved merely because they were mentioned casually in chat.
Currency
India, Saudi and UAE starting tables are published in INR, SAR and AED. The live converter can show indicative USD/EUR/GBP and other currencies. The actual invoice currency is stated in the written proposal.
Payment route
The quoted local-currency starting estimate is not a payable invoice. An international customer may pay only after Freshtiq confirms a market-specific final INR amount, applicable export or domestic GST treatment, scope and an eligible Razorpay card route. Non-INR merchant charging is not currently advertised as active. For custom work, first approve the separate written quotation. Never use a personal payment link.
Hosting & deployment
The proposal states whether Freshtiq deploys to customer-owned hosting, provides a managed hosting option, or hands over deployment instructions. Recurring hosting/provider fees are never assumed to be included unless written.
Source & third parties
Source-code handover can be included for the custom work Freshtiq builds. Third-party/open-source components remain under their original licences and provider accounts are identified.
Support after launch
The written proposal states the exact defect-support window, support channel and paid-change process. Managed support is optional unless the scope says otherwise.
Taxes & fees
Taxes, gateway/provider charges, messaging fees, AI usage, licences and other recurring costs are itemised or marked as variable before launch where they apply.
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Seven points to include in your automation enquiry
These bullet points help a team in the USA, UK, Saudi Arabia, UAE, India or another market prepare an accurate scope before committing to any agency or tool.
- The problem: explain which enquiries, follow-ups or repetitive actions are currently being missed, and what improvement you want.
- The journey: show one example from first customer contact to team handoff, without including private customer information.
- Existing tools: list the CRM, website, email, WhatsApp Business, calendar or ERP platforms to be connected.
- Languages and timezone: identify where customers are located and the support hours your team can actually cover.
- Data and consent: clarify who owns customer data, which messages are opted in, permissions, retention and any local requirements.
- Budget and ongoing costs: separate setup and development from messaging, AI usage, hosting, licences, support and applicable taxes.
- Acceptance and handover: agree on sample tests, fallback to people, documentation, credential ownership and go-live approvals.
This is a planning checklist, not a guarantee of regulatory compliance, provider approval, a fixed quote or a project outcome.